Managing & Canceling Subscriptions

• If you purchased through the Apple App Store or Google Play Store, you must manage or cancel your subscription directly in that store’s account settings.
  
• Customer Service cannot cancel on your behalf, but we can guide you on how to do it.
  
• Uninstalling the app does not cancel your subscription. You’ll need to cancel in your Apple or Google account settings to stop charges.
  
• If you’re still being billed after removing the app, it’s because the subscription is active until canceled through your app store.

Viewing & Updating Subscription Details

• Log into your CREATIVATE™ account and navigate to My Account to view subscription details.
  
• On your device, open your Apple ID or Google account settings, then look under Subscriptions to view and manage your CREATIVATE plan.
  
• To update your payment method, go to your Apple ID or Google Play account settings. Payment methods are handled directly by the app store.
  
• If you can’t see your subscription in the app, confirm you’re signed in with the same Apple ID/Google account used for purchase. You can also try restoring purchases from within the app settings.

Switching, Refunds & Troubleshooting

• You can’t switch a subscription directly from Apple/Google to our website. To change, first cancel through your app store, then re-subscribe on our website after your billing cycle ends.
  
• Refunds must be requested directly from the Apple App Store or Google Play Store.
  
• If your subscription isn’t working but you’ve been charged, check if it’s active in your app store account settings. If active, restore purchases in the app. If not, contact the store directly.

Capture the Mat lets you take a photo of your material on the cutting mat using your phone or tablet. That photo becomes your design canvas, so you can place and adjust your project exactly where you want it before cutting or drawing with the SINGER® MOMENTO™ Craft Cutting Machine. Read and Learn more here

CREATIVATE offers embroidery designs in multiple file formats to support a wide range of embroidery machines.

Free and purchased designs are compatible with most embroidery machines. Premium designs are available for use with mySewnet™-enabled and CREATIVATE™-enabled machines only.

There's no direct way to transfer info from version 5.1 or older. You'll need to reselect your measurement settings, re-add your machines, and manually recreate any custom materials. We suggest writing them down before switching to 5.2.

As CREATIVATE™ continues to grow, we've made adjustments to the cloud storage available with free Basic accounts to ensure a reliable, high-quality experience for everyone.

These changes help us maintain and improve our cloud services as more members use the platform.

Need more storage?

Upgrade to our Essential Membership to enjoy:

• 2 GB of cloud storage to save and manage your creative files.
• The latest software updates included with your membership.
• Full access to the Design Catalog, featuring thousands of embroidery designs, sewing patterns, and creative resources.

We appreciate your understanding and continued support as we work to make your CREATIVATE experience even better.

To remove the registration from your crashed computer, follow these steps:

1. Visit CREATIVATE.com and log in (click the "Login" button at the top right corner).
2. Navigate to the My Account section.
3. Click on Machines.
4. Under the "CREATIVATE-enabled devices" section, find the old computer and click "Sign out of this device".
5. When the pop-up appears, select the Delete button to confirm.

Yes! CREATIVATE Embroidery Software works on both PC and MAC. You can choose to register your software on up to two devices.

With a membership, you will have access to the latest software features for your membership level, if you install the most recent updates.The boxed CREATIVATE Embroidery Software version includes the features listed on the box, plus bug and maintenance fixes, as well as updates that support accessories such as hoops or the embellishment attachments.

With a month-to-month membership, it is renewed automatically.

Yes, you can easily create a free CREATIVATE Basic Account to leverage free features and to subscribe or activate the boxed CREATIVATE Embroidery Software you might have purchased in the store.

Every 30 days.

We recommend staying connected to the internet as often as possible to take advantage of live content, such as CREATIVATE Design Catalog and Blog,Vault, and automatic updates to CREATIVATE Embroidery Software.

If you haven’t been online by the end of 30 days, CREATIVATE Embroidery Software will start up in "Basic" mode.

Don’t worry, as soon as you go back online, it will revert back to your membership level.

You will also need to be online for the following:

• When creating a CREATIVATE Account, signing up for a Membership, or redeeming a code from a promotion or dealer purchase.
• When downloading CREATIVATE Embroidery Software, installing, and activating it (both for box and subscription versions).
• When installing and activating CREATIVATE Embroidery Software purchased through a retailer (the "boxed" version).
• When starting CREATIVATE Embroidery Software for the first time.

1. At the top right, click Sign In (or My Account if you're already signed in).
2. Click 'Account Management' and then ‘Delete Account and Subscription’ button.
3. Click ‘Confirm Deletion’ button to complete the process.

Two. If you're trying to install a third device, you'll be asked to deactivate one of the other two.

1. Log into CREATIVATE.
2. Select My Account.
3. Select Machines.
4. Under the "CREATIVATE-enabled devices," select "Sign out of this device" for the old computer.
5. Select the delete button when the pop-up appears.

CREATIVATE™ is now available exclusively through the Microsoft Store. This makes installation easier, more secure, and ensures you always receive automatic updates.

To download:

1. Sign in to the Microsoft Store with your Microsoft account (or create one for free).
   
2. Search for CREATIVATE™.
   
3. Click Get to install the app.
   

Note on your info & settings:
If you’re upgrading from version 5.1 or earlier, your settings, added machines, and custom materials will not carry over to version 5.2 from the Store. However, once you begin using the Store version, all future updates will automatically retain your info.

Both options offer powerful embroidery software, but the best choice depends on how you like to create!

One-Time Software Purchase: Purchase your embroidery software once and continue using the version you own without recurring membership fees. Future upgrades or additional features may require a separate purchase.

CREATIVATE Membership: Enjoy access to the latest embroidery software updates and enhancements included with your eligible membership, along with additional creative tools and features based on your membership level.

Which option is right for you?

If you prefer a one-time purchase, owning the software may be the right fit. If you want ongoing updates, new features, and an evolving creative experience, a CREATIVATE membership offers greater flexibility.

CREATIVATE Design Catalog assets, CREATIVATE Vault transfers, automatic machine updates, and some other functionalities require a CREATIVATE-enabled machine.

The following machines are CREATIVATE-enabled machines:

• Designer Epic™ HUSQVARNA® VIKING®
• Designer Epic™ 2 HUSQVARNA® VIKING®
• Designer Epic™ 3 HUSQVARNA® VIKING®
• Designer Ruby™ 90 HUSQVARNA® VIKING®
• Epic™ 980Q HUSQVARNA® VIKING®
• Epic™ 95Q HUSQVARNA® VIKING®
• Designer Brilliance™ 80 HUSQVARNA® VIKING®
• Designer Sapphire™ 85 HUSQVARNA® VIKING®
• Creative icon™ 2 PFAFF®
• Creative icon™ PFAFF®
• Performance icon™ PFAFF®
• PFAFF® creative expect™ 350 Sewing & Embroidery Machine
• PFAFF® creative expression™ 750 Sewing and Embroidery Machine
• HUSQVARNA® VIKING® DESIGNER QUARTZ™ 29 Sewing & Embroidery Machine
• HUSQVARNA® VIKING® DESIGNER TOPAZ™ 65 Sewing & Embroidery Machine
• SINGER® SE9180 Sewing & Embroidery Machine

Some of the above machines may state that they are mySewnet enabled, either on the machine itself, or in the sewing machine's firmware. Don't worry, mySewnet-enabled machines still work with all CREATIVATE memberships and features.

No, a credit card is only needed for the paid membership levels.

If you purchased a boxed version of CREATIVATE™ Embroidery Software, you'll need to activate your software using the activation code included with your purchase.

To get started, sign in to your CREATIVATE account or create a free Basic account, then enter your activation code on the software activation page.

Activate Your Software →

Log in to your account and choose a diiferent memberships on your account dashboard. If you're looking to upgrade boxed software, please contact your dealer directly.

CREATIVATE™ Embroidery Software is compatible with most embroidery machines on the market. You can save or export your embroidery designs in a variety of file formats to work with different machine brands.

Supported Embroidery File Formats:

• .vp4 – HUSQVARNA® VIKING® and PFAFF®
• .vp3 – HUSQVARNA® VIKING® and PFAFF®
• .vip – HUSQVARNA® VIKING® and PFAFF®
• .shv – HUSQVARNA® VIKING®
• .pcs – PFAFF®
• .xxx – SINGER®
• .sew – Janome
• .pes (versions 2–11) – Brother, Baby Lock, Bernina
• .pec – Brother, Baby Lock, Bernina
• .jef – Janome
• .hus – HUSQVARNA® VIKING®
• .exp – Melco
• .dst – Tajima
• .10* – Toyota

How do I know which format to use?

Check your embroidery machine's manual to identify its supported file formats. When saving or exporting your design from CREATIVATE Embroidery Software, select

At the end of the purchased 12-month period, your membership will end. You will receive an email reminder to revisit your dealer to purchase another 12-month membership or convert to a monthly membership.

Explore our membership options here to find the best fit for you.

No! If you purchased CREATIVATE™ Embroidery Software 2021 as a one-time purchase, you do not need a paid CREATIVATE membership to continue using it.

Simply create or sign in to your free CREATIVATE Basic account, activate your software using your product activation code, and download the software to get started.

Your purchased software is yours to use without recurring membership fees.

Yes, you can always access the CREATIVATE Design Catalog with a free Basic account. However, to get full, unlimited use of all 9,000-plus designs in the CREATIVATE Design Catalog, you'll need a membership.

Access CREATIVATE Software Help Guides here to find detailed instructions. Plus, discover how-to guides and inspiration in the CREATIVATE Showcase to make the most of your CREATIVATE Embroidery Software.

No. Currently, embroidery designs cannot be sent to cut on the MOMENTO Craft Cutting machine.

They are similar, but cannot be used interchangeably. The embroidery software and designs are to be used with sewing machines. The new crafting software empowers your SINGER MOMENTO crafting machine.

Ensure both your computer or tablet and the machine are connected to the same WiFi network.

Try the manual WiFi setup:

• On your machine, tap the gear icon in the upper right corner to access Settings. Select WiFi to view the current network and the machine's IP address.
• If you're unable to connect wirelessly, you can always connect using a USB cable.
• Make sure you are connected to a 2.4 GHz WiFi network — not a 5 GHz network.

Yes, as projects and designs are able to be saved to the Vault, you can access your saved projects and images from any compatible computer or tablet where you can log in to your CREATIVATE account.

Yes, but if the software is offline, you cannot send a design to the machine and you cannot download a design to CREATIVATE Vault.

For both Windows and Mac

1. From the software home screen, click the settings icon in the top-right corner.
2. Select “About”. The software version is listed in the top-right corner.
   CREATIVATE Embroidery Desktop Software

Mac:

1. Start your CREATIVATE Embroidery Software.
2. In the top-left corner, click ‘CREATIVATE Embroidery’ and then ‘About CREATIVATE Embroidery’ at the top of the list.
3. The version number is shown in the pop-up. Example: 1.7.0 (1284).

Windows:

1. Start the CREATIVATE Embroidery Software.
2. On the main canvas where you see the hoop preview: Click the ‘Help’ tab at the top.
3. Click ‘About CREATIVATE Embroidery’. A pop-up will show the version number. Example: 1.6.0 (1144).

Yes, there is a full upgrade plan from older versions to the CREATIVATE Embroidery Software 2021. You can go a local dealer to purchase a updated software bundle or purchase a monthly subscription to unlock all the features here.

Yes, if you cancel your membership, you will still have the access until the expiration of the current membership period.

Updating Your Credit Card

• Visit CREATIVATE.com and click Login in the top-right corner.
  
• Go to My Account → Payments.
  
• Select Edit to update your card details.

Managing Payments

• All credit card updates and billing details can be managed in your My Account section.
  
• Your payment method on file will be used for any future renewals or upgrades.

mySewnet™ is now CREATIVATE™! As we continue transitioning to our new name, you may still see references to mySewnet across certain products, software, services, and communications.

Don't worry! Both names refer to the same creative platform. We're gradually updating everything to reflect the CREATIVATE brand.

No! The transition from mySewnet to CREATIVATE™ is a branding change. Your existing software, apps, cloud synchronization, and machine integrations will continue to work as before.

Free designs remain accessible on all supported machines, while Premium designs are available for CREATIVATE-enabled machines.

You can continue creating with confidence—only the name and branding have changed!

Yes! Your existing mySewnet account and login credentials will continue to work with CREATIVATE™. Simply sign in using the same email address and password.

Your saved projects, preferences, and account settings will carry over automatically, so you can pick up right where you left off.

Your existing mySewnet subscription will continue uninterrupted as part of CREATIVATE™. Your membership benefits, access, and saved content will remain available.

There's nothing you need to do! You can continue using your existing account and enjoying the creative tools and features you already love.

Try these steps: 

1. Make sure the mat is on a plain, contrasting background. Use a sheet of paper or fabric behind the mat if needed. 
2. Improve lighting - avoid shadows or dim areas. 
3. Make sure the entire mat is lying flat, including the edges. 
4. Keep material fully on the mat, leaving a little space between the ruler and the material. 
5. Hold your phone or tablet level and steady. 
6. Make sure the whole mat fits inside the red frame in the app. The frame turns green when it’s lined up. 
7. Use the red dot level guide—tilt your device until the red dot fits into the center circle and turns green. 

Make sure that: 

1. You have updated to the latest version of the CREATIVATE App 
2. You’re on the home screen of the app and not in any of the spaces 

If your phone still won’t show up, try closing the app on your phone and reopening it. 

Yes! Here are a few: 

1. Place the mat on a plain, solid-colored background that contrasts with the mat color. Avoid patterns like wood grain or carpet. 
2. Keep a small gap between the edge of your material and the edge of the mat. 
3. Make sure the area is well-lit for clearer photos and faster capture. 

You can design using Capture the Mat on tablet and desktop computer. If you’re on a tablet, you’ll use the tablet’s camera to capture the mat, then finish designingin the CREATIVATE App. If you’re on a Windows or Mac computer, you’ll use your phone to take the photo (requires the latest app version), then finish designing on the computer.

You can user Capture the Mat for any material supported by SINGER® MOMENTO™.

Note: if you’re using Heat Transfer Vinyl, at this time Capture the Mat will not work for cutting out text because the design will need to “flip” once you get to the Craft Project Screen. If you’re using Heat Transfer Vinyl just to cut out general shapes or non-text designs, then select “Vinyl” as the material type when you reach that step.

It works with all SINGER® MOMENTO™ cutting mat sizes and grip levels. For best results, we recommend using the 12x12 mat.

Explore 700+ sewing patterns in the CREATIVATE Design Catalog!

Your pattern access depends on your membership level:

Basic (Free): Access 13 free sewing patterns.

Essential: Access 700+ sewing patterns.

Extra: Access 700+ sewing patterns, plus Made-to-Measure features for a personalized fit.

Elite: Access 700+ sewing patterns, Made-to-Measure features, and Pattern Designer tools.

How do I find my patterns?

Visit the Design Catalog and filter by Patterns. Basic members can also filter by Free Content to see available patterns.

Once you find a pattern you love, add it to My Vault to access and print it.

Browse Patterns →

Looking for a custom tailored fit?  The Made-to-Measure tool transforms a pattern to fit your specific body shape, because we know no two bodies are the same. 

As an EXTRA or ELITE Member, you get access to this incredible tool!  Simply login and click any Pattern in the Design Catalog.  On the Pattern Details page, you will need to select a standard size that's closest to your size first, and then you can click the "Customize Size" button to enter your own body measurements.  Once your measurements are applied, you'll see "Custom" as the size and can add it to your Vault to print your customized Pattern.

The Designer tool was built to unlock your creativity!  It allows you to select each element of the garment design to create a totally unique Pattern that is a reflection of your totally unique style!

As an ELITE member, you get access to this incredible tool!  Simply login and click any Pattern in the Design Catalog.  On the Pattern Details page, you will need to select a standard size first, optionally update custom measurements, and then click the "Designer Tool" to enter the Designer workspace.  There you become the fashion designer!  Create your perfect garment and see the pattern pieces adjust live.  Select Save and then add the pattern to your Vault to print. 

Once a Pattern is in your Vault, select the Pattern you wish to sew.  On the right menu you will see an "i" icon.  Click this to view/download the instructions PDF for that pattern.  Each Pattern has step-by-step instructions to guide you through the sewing process.