We’re currently working on bringing Cloud access back to the website—thanks for your patience while we rebuild this feature!

In the meantime, don’t worry—your Cloud-enabled machine still works just fine and will continue to sync with your saved files.

You can also keep adding files to your Cloud folder by going through Vault. Just pick a file in Vault, then look for the File Options menu on the right. Click the “...” icon, and you’ll see an option to upload it to your Creativate Cloud. Once uploaded, it will sync automatically to your machine.

Need help? Feel free to reach out to our customer service team by phone or email—we’re happy to assist!

To ensure we can continue offering a reliable and high-quality experience for everyone, we’ve had to make changes to how free storage is allocated. 

As our platform grows and more users store content, the costs of maintaining cloud infrastructure has increased. 

For those who need additional space, our Essential Membership—our most affordable plan—restores access to the full 2GB of cloud storage. It also includes:

• All the latest software updates
• Full access to our comprehensive Design Catalog, featuring thousands of creative files

We appreciate your continued support and are here to assist with any questions. Thank you for being a valued member of our community.

To remove the registration from your crashed computer, follow these steps:

1. Visit CREATIVATE.com and log in (click the "Login" button at the top right corner).
2. Navigate to the My Account section.
3. Click on Machines.
4. Under the "CREATIVATE-enabled devices" section, find the old computer and click "Sign out of this device".
5. When the pop-up appears, select the Delete button to confirm.

Make sure you downloaded and installed the Explorer plug-in on your computer. You will find it on the download page here. If you still have an issue, make sure you are not connected to OneDrive.

You can change your address on the My Account page.

1. Go to CREATIVATE.com and log in (on the top right corner).
2. Select My Account.
3. Under Personal Information, select Edit.

Go to Download CREATIVATE Software and follow the instructions to install the software.

Yes! CREATIVATE Embroidery Software works on both PC and MAC. You can choose to register your software on up to two devices.

With a membership, you will have access to the latest software features for your membership level, if you install the most recent updates.The boxed CREATIVATE Embroidery Software version includes the features listed on the box, plus bug and maintenance fixes, as well as updates that support accessories such as hoops or the embellishment attachments.

With a month-to-month membership, it is renewed automatically.

Yes, you can easily create a free CREATIVATE Basic Account to leverage free features and to subscribe or activate the boxed CREATIVATE Embroidery Software you might have purchased in the store.

Every 30 days.

We recommend staying connected to the internet as often as possible to take advantage of live content, such as CREATIVATE Design Catalog and Blog,Vault, and automatic updates to CREATIVATE Embroidery Software.

If you haven’t been online by the end of 30 days, CREATIVATE Embroidery Software will start up in "Basic" mode.

Don’t worry, as soon as you go back online, it will revert back to your membership level.

You will also need to be online for the following:

• When creating a CREATIVATE Account, signing up for a Membership, or redeeming a code from a promotion or dealer purchase.
• When downloading CREATIVATE Embroidery Software, installing, and activating it (both for box and subscription versions).
• When installing and activating CREATIVATE Embroidery Software purchased through a retailer (the "boxed" version).
• When starting CREATIVATE Embroidery Software for the first time.

1. At the top right, click Sign In (or My Account if you're already signed in).
2. Click 'Account Management' and then ‘Delete Account and Subscription’ button.
3. Click ‘Confirm Deletion’ button to complete the process.

Two. If you're trying to install a third device, you'll be asked to deactivate one of the other two.

1. Log into CREATIVATE.
2. Select My Account.
3. Select Machines.
4. Under the "CREATIVATE-enabled devices," select "Sign out of this device" for the old computer.
5. Select the delete button when the pop-up appears.

Purchasing the embroidery software lets you make a one-time purchase so you can keep it forever, free of monthly charges. On the other hand, opting for a CREATIVATE membership ensures you always have access to the latest version of the embroidery software, complete with regularly enhanced features.

CREATIVATE Design Catalog assets, CREATIVATE Vault transfers, automatic machine updates, and some other functionalities require a CREATIVATE-enabled machine.

The following machines are CREATIVATE-enabled machines:

Designer Epic™ HUSQVARNA® VIKING®

Designer Epic™ 2 HUSQVARNA® VIKING®

Designer Ruby™ 90 HUSQVARNA® VIKING®

Epic™ 980Q HUSQVARNA® VIKING®

Epic™ 95Q HUSQVARNA® VIKING®

Designer Brilliance™ 80 HUSQVARNA® VIKING®

Designer Sapphire™ 85 HUSQVARNA® VIKING®

creative icon™ 2 PFAFF®

creative icon™ PFAFF®

performance icon™ PFAFF®

Some of the above machines may state that they are mySewnet enabled, either on the machine itself, or in the sewing machine's firmware. Don't worry, mySewnet-enabled machines still work with all CREATIVATE memberships and features.

No, a credit card is only needed for the paid membership levels.

Activate your CREATIVATE Embroidery Software code from your boxed purchase in store here.

If you have a CREATIVATE membership, you can click the "paper plane" icon to send embroidery designs between your CREATIVATE-enabled devices, the CREATIVATE Design Catalog, and CREATIVATE Embroidery Software.

To combine and edit multiple embroidery designs in CREATIVATE Embroidery Software, the easiest method is to save them all to your Vault and access them from there.

Log in to your account and choose a diiferent memberships on your account dashboard. If you're looking to upgrade boxed software, please contact your dealer directly.

Install the update here.

You will need the machine serial number, brand, and model, as well as the date of purchase, dealer, and region. Register your machine here.

CREATIVATE Embroidery Software is compatible with most embroidery machines on the market. You can export designs into the following file formats:

File Format Machine Brands Typically Used

.vp4 HUSQVARNA® VIKING® and PFAFF®

.vp3 HUSQVARNA® VIKING® and PFAFF®

.vip HUSQVARNA® VIKING® and PFAFF®.shv HUSQVARNA® VIKING®

.pcs PFAFF®

.xxx SINGER®

.sew Janome

.pes (v2–11) Brother, Baby Lock, Bernina

.pec Brother, Baby Lock, Bernina

.jef Janome

.hus HUSQVARNA® VIKING®

.exp Melco

.dst Tajima

.10* Toyota CREATIVATE Embroidery Software is compatible with most embroidery machines on the market. You can export designs into the following file formats:

File Format Machine Brands Typically Used

.vp4 HUSQVARNA® VIKING® and PFAFF®

.vp3 HUSQVARNA® VIKING® and PFAFF®

.vip HUSQVARNA® VIKING® and PFAFF®

.shv HUSQVARNA® VIKING®

.pcs PFAFF®

.xxx SINGER®

.sew Janome

.pes (v2–11) Brother, Baby Lock, Bernina

.pec Brother, Baby Lock, Bernina

.jef Janome

.hus HUSQVARNA® VIKING®

.exp Melco

.dst Tajima

.10* Toyota

At the end of the purchased 12-month period, your membership will end. You will receive an email reminder to revisit your dealer to purchase another 12-month membership or convert to a monthly membership.

Explore our membership options here to find the best fit for you.

No, if you purchase a copy of CREATIVATE Embroidery Software 2021 to own, you do not need a monthly membership. Just simply create a free Basic CREATIVATE account and activate your copy to download and use it.

Yes, you can always access the CREATIVATE Design Catalog with a free Basic account. However, to get full, unlimited use of all 9,000-plus designs in the CREATIVATE Design Catalog, you'll need a membership.

Access CREATIVATE Software Help Guides here to find detailed instructions. Plus, discover how-to guides and inspiration in the CREATIVATE Showcase to make the most of your CREATIVATE Embroidery Software.

No. Currently, embroidery designs cannot be sent to cut on the MOMENTO Craft Cutting machine.

They are similar, but cannot be used interchangeably. The embroidery software and designs are to be used with sewing machines. The new crafting software empowers your SINGER MOMENTO crafting machine.

Ensure both your computer or tablet and the machine are connected to the same WiFi network.

Try the manual WiFi setup:

• On your machine, tap the gear icon in the upper right corner to access Settings. Select WiFi to view the current network and the machine's IP address.
• If you're unable to connect wirelessly, you can always connect using a USB cable.
• Make sure you are connected to a 2.4 GHz WiFi network — not a 5 GHz network.

Yes, as projects and designs are able to be saved to the Vault, you can access your saved projects and images from any compatible computer or tablet where you can log in to your CREATIVATE account.

Yes, but if the software is offline, you cannot send a design to the machine and you cannot download a design to CREATIVATE Vault.

CREATIVATE Quilting is part of the Basic Software and free with a CREATIVATE Account.

For both Windows and Mac

1. From the software home screen, click the settings icon in the top-right corner.
2. Select “About”. The software version is listed in the top-right corner.
   CREATIVATE Embroidery Desktop Software

Mac:

1. Start your CREATIVATE Embroidery Software.
2. In the top-left corner, click ‘CREATIVATE Embroidery’ and then ‘About CREATIVATE Embroidery’ at the top of the list.
3. The version number is shown in the pop-up. Example: 1.7.0 (1284).

Windows:

1. Start the CREATIVATE Embroidery Software.
2. On the main canvas where you see the hoop preview: Click the ‘Help’ tab at the top.
3. Click ‘About CREATIVATE Embroidery’. A pop-up will show the version number. Example: 1.6.0 (1144).

SINGER® MOMENTO™ Crafting is currently available in the US, Canada, Brazil, Germany, and the UK. We're continually expanding to new countries—visit www.singer.com to see the latest availability.

Yes, there is a full upgrade plan from older versions to the CREATIVATE Embroidery Software 2021. You can find all the information HERE.

Yes, if you cancel your membership, you will still have the access until the expiration of the current membership period.

To update your credit card information, follow these steps:

1. Visit CREATIVATE.com and log in (click the "Login" button at the top right corner).
2. Navigate to the My Account section.
3. Click on Payments and select Edit to update your credit card details.

Explore our website or reach out to our support team here.

No reinstall is needed. Your software and apps will update automatically if necessary. You’ll begin to notice the CREATIVATE name in those updates.

During this transition period, you may see both names used. Don’t worry—it’s still us! We’ll be gradually updating everything to reflect the new name.

None! The software, apps, cloud sync, and machine integrations remain the same. The only thing changing is the name and branding. All free designs will be accessible on all machines and all Premium designs will only be available for CREATIVATE-enabled machines.

No. You’ll still log in the same way, using the same account credentials. All your projects, preferences, and settings will carry over automatically.

We're evolving to better reflect the creativity and inspiration that drive our community. The name CREATIVATE embodies the spirit of making, dreaming, and doing—with the same powerful tools, designs, and features you’re used to.

Not at all. Your subscription, access, and saved content will continue without interruption. You don’t need to do anything—your experience will remain seamless.

CREATIVATE is the new name for mySewnet! While the name and look are evolving, the features, experience, and services you know and love remain the same.